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If your ultimate aim is to win the hearts of your customers then you must first understand what makes them tick. Acknowledging their cultural differences is just the first step, but actually embracing and celebrating them comes from an attitude that deeply respects and values who they are as people. This will require you to go the extra mile... and then some. This masterclass event will examine cultural diversity in the context of how you can extend the standards of customer service in your business. It will highlight the cultural values and behaviours of our visitors. Interactive workshops will consider how we present our cultural characteristics and engage with the visitors who travel to Northern Ireland not only to see our beautiful country but also to meet our local people. With over 10,000 people trained in WorldHost customer service programmes in the last 2 years the event will celebrate this success and you will have an opportunity to find out more about the training and how to avail of funding. "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou. Are you maximising your business opportunities through how you make your customers feel? |
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Richard Donald Lewis is a British linguist, cross-cultural communication consultant, and author. He speaks 10 languages (French, Spanish, Italian, Portuguese, German, Swedish, Danish, Norwegian, Finnish and Japanese).